Tim Ellison Jan 07 • Announcements
If you are a first time user of the FlexRadio HelpDesk , then you must create a login for yourself so that we can properly receive your correspondences via e-mail. Just click on the Sign Up link in the top right hand corner of this page to get started.
When creating your HelpDesk account, please include your full name, a valid non-redirected e-mail address (alias e-mail accounts like firstname.lastname@example.org will not work), enter the security words in the appropriate box and then click on the Sign Me Up button. Once you complete creating your HelpDesk account, a confirmation e-mail will be sent to you in order to validate your account. It is import that you reply back promptly so we can verify your e-mail account. Failure to do this will result in delays getting support from FlexRadio.
If you are a previous user of the FlexRadio HelpDesk , just login using the Login link at the top right hand corner of the FlexRadio HelpDesk web page before submitting your HelpDesk request for support.
As with any support request, please add an informative, but short several word description of your issue in the Subject line. Provide a more comprehensive description of your issue by providing a detailed description of what it is and the steps taken to create and/or reproduce the issue in the Description dialog box. The more detailed information you can initially provide the shorter the time to issue resolution or determining it is a software defect. Please do not list several different problems in one support ticket. This will result in the technical support engineer having to divide out the different issues into separate HelpDesk tickets, causing additional delays getting your initial issue addressed.
Once your FlexRadio HelpDesk ticket has been submitted, you will receive an incident or "case" number that is unique to your support request and it will be assigned to a support engineer who will contact you once they have taken ownership your support ticket.
If you experience any issues creating a HelpDesk ticket, then you can give our Support Center a call at +1 (512) 535-4713 ext. 2 to talk with an engineer.
Tim Ellison December 26, 2012 • FLEX Series Amateur Radio Products / PowerSDR Tips & Tricks
The FlexRadio Knowledge Center contains a collection of articles and "how to" guides for setting up FlexRadio Systems SDRs that run the PowerSDR software. This includes the FLEX-5000, FLEX-3000, FLEX-1500 and SDR-1000. This is the first place you should look to answer questions you may have regarding your FlexRadio Systems SDR running PowerSDR.
Please use the Search feature to enter short "key word" searches to find information related to your SDR that runs the PowerSDR software.