There may be an occasion to factory reset your radio to address an issue you might be having. The procedure below documents how to comprehensively reset your radio.
Note: This step must be done using SmartSDR for Windows.
NOTE: If you are using SmartSDR for MacOS, please refer to the SmartSDR for Mac Online Manual for equivalent instructions.
Exporting Profiles
If you have not previously Exported your Profiles to your computer, you will delete any saved profiles and only the DEFAULT Profiles will remain on your radio.
Please use this procedure to Export your Profiles: Exporting and Importing your SmartSDR Profiles
M Model Radio Front Panel Reset
If you are resetting an "M" model radio perform a reset of the front display.
- When the radio is up and running, press and hold the LOCK A and F1 buttons until the display screen shows the blue shut down "shade" (approximately 5 seconds or less).
- Release the LOCK A and F1 buttons
- The screen will say "Slide to Shut Down your PC". Using your finger, press on the display at the downward-pointing triangle and slide your finger down until the display turns solid blue and says "Shutting Down" with a spinning circle of dots, then release your finger from the screen.
- Wait for the screen to become blank.
The power button on the radio should still be solid green.
Perform a Cold Boot and Factory Reset of your Radio
Perform a Cold Boot and Factory Reset of your Radio
NOTE: Before starting, shut down all programs that may interface with the radio.
NOTE: If you have a cable connected to the REM ON connector, please remove it before running the reset procedure. Reconnect it once the procedure has been completed.
Before you get started, please note the "wait times" in the steps listed below. These are important to ensure the radio resets properly.
- Power off the radio by pressing and releasing the power button. Allow it to completely power down before continuing by waiting for the power LED to turn off (or amber if a GPSDO is installed). If pressing and releasing the power button does not shut down the radio, press and hold the power button until the radio shuts down. If this does not work, turn off the DC power supply to shut down the radio.
- Once the radio is powered off, wait for 2 minutes to allow for all processors to shut down properly.
- Remove the power cable from the radio for at least 30 seconds and then reconnect it. It is important to remove the power cable from the radio and not just turn off the power supply.
(Many power supplies do not drop their voltage to 0 very quickly and this may not allow the radio's processors to properly reset.) - After reconnecting the DC power cable, turn the DC power ON and wait 2 minutes to allow the internal PSoC processor to boot up completely before continuing.
For FLEX-6700 and FLEX-6500:
- Press and hold the OK button while pressing and releasing the Power button.
- Release the OK button once the power LED turns white and allow the radio to continue booting normally.
For FLEX-6300, FLEX-6400(M), FLEX-6600(M), FLEX-8400(M), FLEX-8600(M):
- Press and hold the Power button for approximately 5 seconds until the Power button LED turns white.
- After the power button turns white, release the Power button and allow the radio to continue booting normally. Depending on different network factors, it may take up to 3 minutes for the radio to finish booting so please be patient and allow it to boot up completely.
Before Importing any previously exported profiles: Test your radio to see if the issue you were having has been resolved.
Once you have confirmed the radio is working properly, you can import your Profiles.
Importing Profiles
Use this procedure to Import your Profiles: Exporting and Importing your Flex-6000 Profiles – FlexRadio
After importing any profiles, please test the radio again to confirm that the behavior you were experiencing has been corrected.
If a problem returns after importing your profiles, this indicates that the profile is causing the problem and it should be deleted and recreated. You will then need to repeat the reset procedure above without importing any profiles, and then recreate your profiles from "scratch."