The HelpDesk supports the following minimum versions:
- Mozilla Firefox 27
- Google Chrome 30
- Apple Safari 7
- iOS 5.1 or later
- Android 5 Lollipop or later
Creating a HelpDesk Account
If you are new to the FlexRadio HelpDesk, we recommend creating a HelpDesk account so you can properly receive and track your HelpDesk correspondences and review previous HelpDesk tickets.
- Click Sign In in the top-right corner of the HelpDesk page.
- On the login screen, click Sign Up next to "New to FlexRadio Systems?"
When creating your account:
- Enter your full name.
- Use a valid, non-redirected email address (e.g., avoid alias addresses like callsign@arrl.net).
- Complete the two-word security verification.
- Click Sign Up.
- You will receive a confirmation email once the account has been created. Please be sure to quickly verify your account.
Submitting a Ticket Without an Account
If you prefer not to create a login, you can still submit a ticket by clicking Submit a Request at the top-right corner of the HelpDesk home page.
Submitting Your Request
Submit separate tickets for unrelated problems to avoid delays. It's important to provide as much detail about your problem as possible. HelpDesk ticket fields that have an asterisk (*) at the end of the description are required. Below the field description is text that describes what information is required.
The following fields are required for submitting a HelpDesk ticket.
- Your Email Address: Enter the email address you use to receive your email.
- CallSign: Enter your ham radio callsign. Enter "None" if you don't have one.
- Product Type: Select the FlexRadio product you are requesting assistance with from the dropdown box
- Software Package: Select the applicable FlexRadio software package from the dropdown box
- Operating System: Please select the operating system running on your SDR computer or mobile device
- Subject: Add a short, descriptive summary of your issue.
- Description Box: Provide detailed information about your issue, including steps to reproduce it.
Click the red SUBMIT button once you have completed the ticket form.
After HelpDesk Ticket Submission
Once your ticket is successfully submitted, you will receive an acknowledgement email that includes a unique incident or “case” number. A support engineer will be assigned and will contact you when they take ownership of your request.