The HelpDesk supports the following minimum versions:
- Google Chrome: latest two versions - Testing suggests that Google Chrome provides the best performance.
- Mozilla Firefox: latest two versions
- Apple Safari: latest two versions
- Microsoft Edge: latest two versions
Browser configuration
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JavaScript must be enabled, or certain features won't function properly
For example, without JavaScript, certain parts of the help center, including drop-down lists on ticket forms, don't work correctly.
- Local storage must be enabled
- Cookies must be enabled - Some popular, industry-standard browsers restrict how cookies are recognized and used.
Creating a HelpDesk Account
If you are new to the FlexRadio HelpDesk, we recommend creating a HelpDesk account so you can properly receive and track your HelpDesk correspondence and review previous HelpDesk tickets.
- Click Sign In in the top-right corner of the HelpDesk page.
- On the login screen, click Sign Up next to "New to FlexRadio Systems?"
When creating your account:
- Enter your full name.
- Use a valid, non-redirected email address (e.g., avoid alias addresses like callsign@arrl.net).
- Complete the two-word security verification.
- Click Sign Up.
- You will receive a confirmation email once the account has been created. Please be sure to quickly verify your account.
Submitting a Ticket Without an Account
If you prefer not to create a login, you can still submit a ticket by clicking Submit a Request at the top-right corner of the HelpDesk home page.
Submitting Your Request
Submit separate tickets for unrelated problems and different hardware products to avoid delays. We only address one type of issue per HelpDesk ticket. Provide as much detail as possible about your problem.
HelpDesk ticket fields that have an asterisk (*) at the end of the description are required. Below the field description is text that describes what information is required.
The following fields are required for submitting a HelpDesk ticket.
- Your Email Address: Enter the email address you use to receive your email.
- CallSign: Enter your ham radio callsign. Enter "None" if you don't have one.
- Product Type: Select the FlexRadio product you are requesting assistance with from the dropdown box
- Software Package: Select the applicable FlexRadio software package from the dropdown box
- Operating System: Please select the operating system running on your SDR computer or mobile device
- Subject: Add a short, descriptive summary of your issue.
- Description Box: Provide detailed information about your issue, including steps to reproduce it. Include screen captures, pictures, and short videos if at all possible showing the issue
While not required to create a HelpDesk ticket, a tech support engineer will need the product serial number to validate the product's warranty status. Providing the product serial number at the time you enter a ticket will expedite troubleshooting activities.
Click the red SUBMIT button after you have completed the ticket form.
After HelpDesk Ticket Submission
Once your ticket is successfully submitted, you will receive an acknowledgement email with a unique incident or “case” number. A support engineer will be assigned and will contact you when they take ownership of your request.