How to Submit a Request for Technical Support

If you are a first time user of the FlexRadio HelpDesk , then you must create a login for yourself so that we can properly receive your correspondences via e-mail. Just click on the Sign In link in the top right hand corner of  this page to get started.  

A login screen will be displayed.  If this is the first time you have used the HelpDesk, find the link Sign Up link adjacent to the text New to FlexRadio Systems?

When creating your HelpDesk account, please include your full name, a valid non-redirected e-mail address (alias e-mail accounts like callsign@arrl.net will not work), enter the two security words shown as two images in the Please Verify Text box and then click on the Sign Up button. Once you complete creating your HelpDesk account, a confirmation e-mail will be sent to you in order to validate your account. It is import that you reply back promptly so we can verify your e-mail account. Failure to do this will result in delays getting support from FlexRadio.

If you are a previous user of the FlexRadio HelpDesk , just login using the Sign In link at the top right hand corner of the FlexRadio HelpDesk web page before submitting your HelpDesk request for support.

As with any support request, please add an informative, but short several word description of your issue in the Subject line. Provide a more comprehensive description of your issue by providing a detailed description of what it is and the steps taken to create and/or reproduce the issue in the Description dialog box. The more detailed information you can initially provide the shorter the time to issue resolution or determining it is a software defect. Please do not list several different problems in one support ticket. This will result in the technical support engineer having to divide out the different issues into separate HelpDesk tickets, causing additional delays getting your initial issue addressed.

Once your FlexRadio HelpDesk ticket has been submitted, you will receive an incident or "case" number that is unique to your support request and it will be assigned to a support engineer who will contact you once they have taken ownership your support ticket.

If you experience any issues creating a HelpDesk ticket, then you can give our Support Center a call at +1 (512) 535-4713 ext. 2 to talk with an engineer. 

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